Below is anything and everything you might need to know about ordering from Missy's Sugar Shop, but if you still have a question, you can email me using the Contact page.

ALLERGEN INFORMATION

Missy's Sugar Shop is NOT an allergy-free kitchen. Products are prepared with equipment that also processes nuts, wheat, eggs, and dairy.

Ingredients and allergens vary by product and flavor. Please contact me before ordering if you have questions about the ingredients or allergens in a specific item.

DECORATED SUGAR COOKIES

My decorated sugar cookies are made with the finest ingredients: butter, sugar, eggs, vanilla bean paste, butter emulsion, cookie nip, salt, flour, meringue powder, corn syrup, powdered sugar, and food coloring gels.

Cookies come individually heat-sealed in cellophane bags for freshness.

Storing Cookies: Place heat-sealed cookies in an airtight container and store in a cool, dry place for 7–10 days.

Freezing Cookies: Place heat-sealed cookies in an airtight container and freeze for up to 3 months. Thaw cookies in the container at room temperature for several hours. Do not open the container until completely thawed. Never thaw cookies in the refrigerator!

Decorated sugar cookies are available for shipping or local pickup in Sun Prairie, WI.

CAKE POPS & DROP COOKIES

A rotating assortment of cake pops and drop cookies is available year-round, with flavors changing from time to time. Special seasonal flavors and designs are also offered during select seasonal presales.

Cake pops and drop cookies are available for local pickup only in Sun Prairie, WI and are not available for shipping.

Ingredients and allergens vary by flavor. Please contact me if you have questions about a specific item.

SEASONAL PRESALES

Throughout the year, I offer limited seasonal presales featuring holiday and seasonal treats. Offerings vary by presale and may include decorated sugar cookies, cake pops, drop cookies, and other special treats.

All seasonal presale orders are local pickup only in Sun Prairie, WI. Presale items are not available for shipping.

LOCAL PICKUP

Local pickup is available in Sun Prairie, WI. Select the Local Pickup option at checkout to waive shipping charges. Your order will be ready for pickup on the date selected at checkout.

I will contact you prior to pickup to confirm a pickup time and provide any necessary pickup information.

SHIPPING

Shipping is available for decorated sugar cookies within the United States, with the exception of items offered as part of a seasonal presale. Cake pops, drop cookies, and all seasonal presale items are local pickup only.

USPS shipping typically takes 3–6 days. Please understand that delays may occur during certain times of the year. You may choose an earlier-than-needed "Ship Out" date to play it safe and freeze your cookies to preserve freshness. Instructions for properly freezing cookies are included with each order. You may also choose Priority Express shipping at checkout.

There are NO REFUNDS for orders that arrive late. Please consider this when ordering.

Your cookies are packed with extreme care—double-boxed with plenty of bubble wrap—to help ensure they arrive in the same condition they left. I am not responsible for USPS mishandling that causes breakage or damage, regular shipping delays, delays caused by incorrect address information, weather or disaster conditions, or carrier charges incurred for redelivery attempts.

CANCELLATIONS & REFUNDS

Cancellation of regular decorated sugar cookie orders must be made at least two weeks prior to the selected "Ship Out" or pickup date in order to receive a refund.

Cancellation of year-round cake pop and drop cookie orders must be made at least one week prior to the selected pickup date in order to receive a refund.

Seasonal presale orders must be canceled at least one week prior to the scheduled pickup date in order to receive a refund.

Refunds will not be issued for minor cracks in the frosting, craters (indents in the royal icing), minor chips in the cookie, or minor color bleeding. Dark colors have a tendency to bleed, and while there is no way to completely prevent this, I do my best to minimize it.

If I make an error with your order, only the affected items will be discounted or refunded.

Please feel free to contact me if you have any questions or problems with your order so we can talk!

Whew! That was a lot! THANK YOU!